Heather

Senior Branch Administrator

 

Heather has been part of the ScS team for some 16 years and has worked her way up. Having previously worked at one of our flagship stores at Metro Centre, Heather has progressed within the business and the store network.

She enjoys being on the phone to customers each day and says you never know what you are going to get when you pick up the phone.

Her role includes finance, payments and orders. Heather said “The best part about working here is the opportunity to grow.”

Gurpal

Sales Professional

 

Having worked here just a little over two years, Gurpal sees himself having a long and happy career at ScS. He looks after customers when they first come into our stores, offering them a warm ScS welcome, and ensuring they are given the best advice whilst helping them find the products that best suit them and their lifestyle.

“The team in store really are a great bunch of people to work with and the environment on a day-to-day basis is what makes me love my job!” Gurpal said.

Emma

Sales Manager

 

Emma said “Working here is like being part of one big dysfunctional family – but in a good way! It is a fun and happy environment to work in where everyone is very friendly, including our customers.”

Having worked here for two and a half years, Emma is now Sales Manager and is there to drive the sales force in store. She has worked her way up having started out as one of our sales professionals on the sales floor, so she is aware of challenges. Emma says she loves the different interactions each day and enjoys meeting new people.

Her main duties include ensuring targets are met, acting as a point of contact for all sales team members and ensuring customers get the service they deserve.

Aisha joined the business as a general administrator but within one year worked her way up to team leader. She is responsible for various duties including banking, reporting, email outreach to customers and more. Other duties also include delivery queries, so she often has to liaise with other departments to ensure our customers get an excellent all-round service.

She loves working with the team and says no two days are the same. “I love my job! The progression opportunities within the business are great and I enjoy the variety of my role” said Aisha.

Nicola

Senior Branch Manager

 

Nicola has worked for ScS for 13 years and has worked her way up through the business. As Senior Branch Manager, her daily duties include overseeing and running a network of branches, managing and looking after the in-store teams and ensuring our customers have a positive journey.

Nicola said “If you put your mind to it, the world really is your oyster, hard-work goes a long way and you are rewarded for it. The team is really friendly and we all help each other out.”

Steven

Carpet Manager

 

Steven joined the business as a Carpet Manager four years ago and he loves being part of the ScS team. His main responsibility is to ensure customers are happy. However, with up to 14 people reporting into him, it’s also his job to keep the team happy. He offers support and guidance to them, whilst also making sure individually and together as a team they hit their targets. He loves the working environment and the fact he works for a company which has such a great focus on customer care at every point of the journey.

You can get in touch here:

 

ScS Group plc

45-49 Villiers Street

Sunderland

SR1 1HA

 

Tel: 0191 731 3400

 

email: jobs@scs.co.uk

Helen

Office Manager

 

Helen joined the business 4 years ago, and she heads up our central administration team which provides admin support to ScS stores and our online sales team. Previously a technical manager for a communications company, she feels she now works for a great company that lets her be part of the family.

Helen said “The best part about working for ScS is the ability to implement new ideas and take them right through to delivery. Each day is different, it could be finance, customer service or even deliveries.”

Helen manages 11 team members working both full and part-time hours over 7-days a week. Helen says everyone is a key member of her team and the bond between them is what makes her love her job!

When Helen first started, central administration was a whole new area, she has really made it her own introducing procedures, processes and has made some great relationships.

Philip

Distribution Centre Senior Administrator

 

Philip has worked for the business for an amazing 35 years, he first started when we had only five stores. He has been part of our growth and development and has seen the business go from strength to strength.

He is responsible for ensuring stock is booked in, items are delivered to customers homes and the processing of all the necessary paperwork that comes with the job.

Philip manages a small team who he enjoys working with. “We work hard to keep deliveries moving, but we still have a chuckle each day at work. It’s fast-paced, and definitely not boring!” said Philip.

Chris has always worked within customer service and admin roles and just loves his job. His duties include dealing with customer queries, ensuring goods are received and ready to go to customers’ homes and, most importantly, being a friendly face and voice of our HOF concession.

Chris enjoys head office so much and says it’s a really friendly environment. “There aren’t many places you can you have fun whilst working. Not feeling micromanaged and having the freedom to grow within the business is what makes me come to work each day” he said.

John has worked for our HOF concession for two and a half years and he just loves being part of our sales team. Whether it be on the shop floor or over the phone, John’s main role is to sell the goods.

John said “Every day is about providing the customer with a second to none experience, from the sale of the goods up to the delivery and aftercare. Everyone in the branch puts in a lot of effort, we make a great team. It’s a relaxed environment where everyone does what is expected and we’re all happy doing it!”

James has worked for the company for 30 years in a range of roles, from sales manager to store manager designate roles. He has seen and been part of 56 new store openings and this has enabled him to travel the country and meet so many new people.

He loves the day-to-day challenges of being a sales manager and says no two days are ever the same.

James said “Retail really is my life and I couldn’t imagine doing anything else!”

Steven

Distribution Manager

 

Stephen has been part of the ScS team for almost 30 years, he started his career with us at the age of 20 and has worked his way across many roles.  He started out in distribution centre operations, has spent time out on the road as delivery crew and over the years had worked his way up to top spot as Distribution Centre Manager. His daughter also works within the business and he wouldn’t think twice about recommending the company. “Everyone is so friendly and it’s a great team to be part of” said Stephen.

Opportunities to work with us

Being such a large organisation we have lots of career choices! There’s opportunities for you to shine within a huge number of sales and operational roles, across an impressive number of stores, through to our extensive distribution network, support service departments and a range of Head Office roles that keep us moving!

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Retail

The frontline of our organisation is our store network of over 100 stores and concession outlets, showrooms that showcase our huge selection of sofas and carpets in modern surroundings. Every store has a dedicated team of people, from sales professionals to administration assistants, which help promote, sell, demonstrate and deliver our impressive products.

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Distribution

Distribution means we can deliver on the promises we make to our customers. Ensuring that goods delivered into our distribution centres from suppliers are prepared ready for transit and shipped carefully and timely to our customers’ homes. It's crucial our delivery teams are friendly and customer-focused. They are the final stage of the process and in many cases a lasting impression of us and our brand.

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Head Office

Our head office support teams do all the functions you'd expect from a nationwide business - from IT, to accountancy, HR to PR and auditing to marketing and plenty more in-between! It's a lively, buzzing, team-driven environment that attracts real talent and passion; individuals who can make a real difference, in whatever role they join us in.

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Support Services

Our support services help our stores deliver an extended service to our customers. This means that whether it's an in home survey, making sure our products are the right size and can get into a customer’s home, or measuring carpets; our support teams are very much the friendly-face of our business. We need courteous, customer-focused and skilled individuals to help us deliver the promises we make to our customers.

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